Privacy Policy
Effective Date: 10/09/2026
Last Updated: 10/09/2026
Thor Global Enterprises Ltd.Thor Global respects your privacy and is committed to protecting the personal information we collect and process.
This Privacy Policy explains how Thor Global collects, uses, discloses, retains, protects, and otherwise processes personal information when you interact with us, including through our websites, social media pages, digital advertising, lead-generation forms, email communications, sales inquiries, quotation requests, and other online or offline channels.
This Privacy Policy is intended to apply globally. Depending on where you live or where your information is collected or processed, additional privacy rights or requirements may apply under local law.
1. About Thor Global Thor Global Enterprises Ltd. is a manufacturer and provider of bulk material-handling equipment and solutions. Company: Thor Global Enterprises Ltd. Website: www.thorglobal.ca Privacy Contact: Patti Leitch Privacy Email: pattil@thorglobal.ca Business Address: 839 Westport Crescent, Mississauga, ON L5T 1E7, Canada
2. Personal Information We Collect Depending on how you interact with Thor Global, we may collect personal information such as: •First and last name; •Business email address; •Telephone number; •Job title or position; •Company or organization name; •Industry or business sector; •Business location, country, or region; •Information about your business or material-handling requirements; •Product or service interests; •Information provided when requesting a quotation, product information, demonstration, or consultation; •Information submitted through website forms or lead-generation forms; •Information provided through social media or advertising platforms; •Communications and correspondence with Thor Global; and •Certain technical or online information, such as IP address, browser information, device information, and website activity, where permitted by applicable law. We aim to collect information that is reasonably necessary for the purposes for which it is collected. We do not intentionally request sensitive personal information through our standard marketing or lead-generation forms.
3. Information Collected Through Websites, Social Media, and Advertising Thor Global may collect personal information when you interact with us through: •Our websites; •Contact and quotation forms; •LinkedIn; •Facebook; •Instagram; •Google or other advertising platforms; •Digital advertising and lead-generation forms; •Email communications; •Events or trade shows; •Telephone or other direct communications; and •Other channels through which you voluntarily provide information. The specific information collected depends on the platform, form, advertisement, or communication through which you interact with us. Third-party platforms, including social media and advertising platforms, may separately collect and process information under their own privacy policies. Thor Global is responsible for personal information that we receive and subsequently process.
4. Lead-Generation Forms Thor Global may use lead-generation forms provided by third-party platforms such as LinkedIn, Meta/Facebook/Instagram, Google, or other advertising and marketing platforms. When you submit a lead-generation form, the information you choose to provide may be transmitted to Thor Global. We may use this information to: •Respond to your inquiry; •Provide requested product or technical information; •Provide information about our material-handling solutions; •Contact you regarding a quotation or business inquiry; •Connect you with an appropriate Thor Global representative; •Understand your business or equipment requirements; •Provide sales or customer support; and •Perform other purposes disclosed at the time of collection or permitted by applicable law. We will not use information for materially different purposes without obtaining additional consent where consent is required. For LinkedIn Lead Gen Forms, LinkedIn requires advertisers to provide a privacy-policy URL and describe how submitted information will be used. Specific consent may also be collected through disclosure checkboxes for additional uses.
5. How We Use Personal Information Thor Global may use personal information for the following purposes: •Responding to inquiries and requests; •Providing information about our products and solutions; •Preparing and discussing quotations; •Providing technical information; •Communicating with prospective and existing customers; •Managing business relationships; •Providing customer service and support; •Understanding customer and market requirements; •Improving our products, services, website, and communications; •Managing marketing and advertising activities; •Measuring campaign and website performance; •Maintaining business records; •Protecting our systems, business, and users; •Preventing fraud, misuse, or unauthorized activity; •Complying with legal and regulatory obligations; and •Other purposes disclosed at the time information is collected or otherwise permitted by applicable law. We will limit the use of personal information to purposes that are reasonable and appropriate in the circumstances and consistent with applicable privacy laws.
6. Marketing Communications Where permitted by applicable law, Thor Global may communicate with business contacts about our products, services, equipment, industry information, events, and related business content. Where applicable law requires consent for marketing communications, Thor Global will obtain the required consent. You may withdraw your consent or unsubscribe from marketing communications at any time by: •Using the unsubscribe mechanism included in the communication; or •Contacting us using the privacy contact information provided in this Privacy Policy. Withdrawing consent to marketing communications will not affect the lawfulness of processing that occurred before consent was withdrawn. For communications subject to Canada's Anti-Spam Legislation (CASL), Thor Global will comply with applicable consent, identification, and unsubscribe requirements.
7. Consent and Other Legal Bases Depending on the applicable law and circumstances, Thor Global may process personal information based on: •Your consent; •Steps taken at your request before entering into a contract; •Performance of a contract; •Compliance with a legal obligation; •Our legitimate business interests, where permitted and where those interests do not override your applicable rights; or •Another lawful basis available under applicable law. Where consent is required, we will seek consent before collecting, using, or disclosing personal information for the relevant purpose. You may withdraw consent where permitted by law. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.
8. Disclosure of Personal Information Thor Global may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy. Recipients may include: •Thor Global employees and representatives; •Authorized dealers, distributors, or business representatives; •Service providers acting on our behalf; •Website and hosting providers; •Customer relationship management and lead-management providers; •Marketing and communications providers; •Analytics and technology providers; •IT and security providers; •Professional advisers; •Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law; and •Other parties where you have provided consent or disclosure is otherwise permitted or required by law. We expect service providers processing personal information on our behalf to use appropriate safeguards and to process information only for authorized purposes.
9. Sale of Personal Information Thor Global does not sell personal information submitted through our lead-generation forms to third parties for their own independent marketing purposes. Where applicable privacy laws provide specific definitions of "sale," "sharing," or similar activities, Thor Global will comply with those requirements where they apply to our activities.
10. International Processing and Transfers Thor Global conducts business internationally. As a result, personal information may be accessed, transferred, processed, or stored in countries other than the country in which it was originally collected. Privacy laws in those countries may differ from the laws in your country of residence. Where applicable law requires safeguards for international transfers of personal information, Thor Global will implement appropriate safeguards or rely on a legally recognized transfer mechanism. Additional information about applicable safeguards may be available by contacting our Privacy Officer.
11. Data Retention Thor Global retains personal information only for as long as reasonably necessary to: •Fulfill the purposes for which it was collected; •Maintain appropriate business and transaction records; •Provide requested services or information; •Resolve disputes; •Enforce agreements; •Meet legal, regulatory, tax, accounting, or reporting obligations; or •Protect our legitimate business interests. When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements. Retention periods may vary depending on the type of information and the purpose for which it was collected.
12. Information Security Thor Global takes reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, destruction, or other misuse. Access to personal information is limited to individuals and service providers who require it for legitimate business purposes. However, no electronic transmission or storage system can be guaranteed to be completely secure.
13. Cookies and Similar Technologies Our websites and digital services may use cookies, pixels, analytics tools, advertising technologies, and similar technologies. These technologies may be used to: •Operate and secure our websites; •Remember preferences; •Understand website usage; •Analyze website performance; •Measure advertising effectiveness; •Improve our website and services; and •Support marketing activities. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. Information about specific cookies and tracking technologies may be provided through our website's cookie settings or applicable cookie notice.
14. Your Privacy Rights Depending on your location and applicable law, you may have rights concerning your personal information, including the right to: •Request access to personal information we hold about you; •Request correction of inaccurate or incomplete information; •Request deletion of personal information, subject to applicable exceptions; •Withdraw consent; •Object to certain processing; •Request restriction of certain processing; •Request portability of certain information; •Opt out of certain marketing communications; •Exercise applicable rights concerning the sale or sharing of personal information; and •Lodge a complaint with an applicable privacy regulator. Not all rights are available in every jurisdiction, and certain legal exceptions may apply. We may need to verify your identity before completing a privacy request.
15. California Privacy Rights If you are a California resident and applicable California privacy law applies to Thor Global's activities, you may have additional privacy rights. Depending on the circumstances, these may include rights to: •Know about personal information collected and how it is used; •Request access to personal information; •Request deletion of personal information; •Request correction of inaccurate personal information; •Opt out of certain sales or sharing of personal information; •Limit certain uses of sensitive personal information where applicable; and •Receive equal treatment for exercising applicable privacy rights. California law contains specific requirements concerning notices at collection, privacy policies, consumer requests, and certain opt-out rights.
16. European Economic Area, United Kingdom, and Other Applicable Jurisdictions If you are located in the European Economic Area, United Kingdom, or another jurisdiction with applicable comprehensive data-protection legislation, you may have additional rights. Depending on the applicable law, these may include rights to: •Access personal information; •Correct inaccurate information; •Request deletion; •Restrict processing; •Object to certain processing; •Request data portability; •Withdraw consent; and •Lodge a complaint with a relevant supervisory authority. Where applicable, Thor Global will provide information concerning the legal basis for processing, purposes of processing, recipients, retention periods, international transfers, and applicable privacy rights. Additional requirements may apply depending on whether Thor Global is established in, targets individuals in, or otherwise falls within the territorial scope of applicable laws.
17. Canada Thor Global will handle personal information in accordance with applicable Canadian privacy legislation. Where Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) applies, Thor Global will follow applicable principles concerning accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, retention, accuracy, safeguards, openness, individual access, and complaints. Provincial privacy legislation may also apply depending on the circumstances and location.
18. Children's Privacy Thor Global's products and services are intended primarily for businesses and professional users. Our marketing and lead-generation activities are not directed toward children. We do not knowingly request personal information from children through our standard lead-generation forms. If you believe that a child has provided personal information to Thor Global, please contact us so that we can review the situation and take appropriate action.
19. Privacy Complaints and Questions If you have questions, concerns, or complaints about Thor Global's privacy practices or the handling of your personal information, please contact our Privacy Officer. Privacy Officer Thor Global Enterprises Ltd. Email: pattil@thorglobal.ca Telephone: (905) 564-0440 Address: 839 Westport Crescent, Mississauga, ON L5T 1E7 We will review privacy complaints and respond in accordance with our internal procedures and applicable law. Depending on your location, you may also have the right to submit a complaint to the applicable privacy regulator.
20. Changes to This Privacy Policy Thor Global may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal obligations. When changes are made, we will update the "Last Updated" date at the top of this Privacy Policy. Where required by applicable law, we will provide additional notice of material changes.
21. Contact Us For questions about this Privacy Policy or Thor Global's privacy practices, please contact: Thor Global Enterprises Ltd. Privacy Officer: Patti Leitch Email: pattil@thorglobal.ca Telephone: (905) 564-0440 Address: 839 Westport Crescent, Mississauga, ON L5T 1E7